配送ポリシー

Shipping Policy

Grainy AS ships from Norway to a curated list of around 70 countries across Europe, the Americas, Asia-Pacific and the Middle East. Here is how shipping works.

Processing time

Orders are processed within 1 to 2 business days (excluding weekends and Norwegian public holidays). You will get a confirmation email when your order ships. Orders placed before 13:00 CET on a business day are usually processed the same day, and later orders move to the next business day.

Where we ship and what it costs

You can see the full list of countries we ship to when you select your country at checkout. Shipping is calculated and shown at checkout in your local currency. Current rates by region:

• Norway: 59 kr standard, and free on orders over 300 kr.
• Sweden: 149 SEK, and free on orders over 750 SEK.
• Denmark: 140 DKK, and free on orders over 700 DKK.
• Europe: 16 EUR, and free on orders over 130 EUR.
• Japan: 3900 JPY, and free on orders over 20000 JPY.
• United States: 39 USD, and free on orders over 150 USD.
• Rest of the world: 35 USD, and free on orders over 250 USD.

We ship with Posten and Bring and trusted international carriers.

Delivery times

Estimates after dispatch: Norway 1 to 4 business days, the rest of Europe 3 to 8 business days, and the rest of the world 3 to 10 business days. These are estimates rather than guarantees, and customs can add time.

Tracking

When your order ships you will receive a tracking number by email. You can track it on the carrier's website.

Customs, duties and taxes

Orders shipped outside Norway may be subject to import duties, taxes or customs fees charged by the destination country. These are the customer's responsibility and are not included in our prices or shipping charges. We have no control over these charges and cannot predict their amount.

Damaged, lost or wrong items

If your order arrives damaged or you receive the wrong item, email us at support@grainy.tech within 48 hours of delivery with photos of the item and packaging, and we will make it right. If a package is confirmed delivered by the carrier but you cannot find it, we will share the tracking and delivery details so you can open an inquiry with the carrier.

Wrong address

If you enter the wrong shipping address, contact us at support@grainy.tech as soon as possible. Once an order has shipped we cannot change the address.

Returns

See our Refund Policy for how returns and refunds work.

Contact

Questions about shipping: support@grainy.tech, +47 41 00 81 82.