Refund policy

Returns

You have 14 days after receiving your order to request a return, for any reason.

To be eligible, the item must be unused and in its original packaging, with proof of purchase. Start a return by emailing support@grainy.tech. Please do not send anything back before contacting us, as returns sent without prior agreement cannot be accepted.

Return shipping

For change-of-mind returns, you cover the cost of return shipping. If your item is defective, damaged or the wrong product, we cover return shipping and either replace it or refund you in full. We recommend a tracked method, since we cannot refund items that do not reach us.

Damaged or wrong items

Please inspect your order on arrival and contact us at support@grainy.tech right away if anything is defective, damaged or incorrect, so we can fix it quickly.

EU and EEA right of withdrawal

If you are in the EU or EEA, you have the right to cancel your order within 14 days of receiving it, without giving a reason. The item must be unused and in its original packaging. Where you cancel under this right, you are responsible for the direct cost of returning the goods.

Non-returnable items

Gift cards and sale items cannot be returned.

Exchanges

The quickest way to swap is to return the original item, and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need extra time to post it. If more than 15 business days have passed since approval and you have not seen your refund, email support@grainy.tech.

Contact

support@grainy.tech